Library Account Renewal

Patrons whose library accounts are in good standing can request to renew their accounts online or in person at the library.

Request to Renew Your Account

Note: As part of the online renewal process, we ask that you please first fill out our patron satisfaction survey so that we can assess how we're doing. Once you complete the brief 10-question survey, you will be re-directed to the online renewal form. If you have questions or concerns, please call the library at (512) 463-1722.

How do I renew my library account?

You are welcome to submit an account renewal request in person or via the online renewal request form. Please note that we do not take requests for renewals over the phone or through email.

What happens once I submit a renewal request online?

If there are no issues with your renewal request, we will contact you at the e-mail address you provide within one business day to verify that your account has been renewed. Please note that account renewals are not automatic and must be processed manually by library staff during business hours.

Can I renew my account before it expires?

Yes! Library accounts can be renewed after they have expired, or they can be renewed early (up to 30 days before the account expiration date). Once you see a notification in your online account about a pending expiration or an expired account, you are welcome to submit a renewal request.

How long is my account active after I renew?

Renewals submitted online will grant you an additional 6 months of access unless you have previously filled out a borrower registration form in person at the library, in which case your online renewal will extend your account for another year.

I just filled out the renewal form. Why can't I access my account?

Unfortunately, our library system cannot yet process online renewals immediately, so online renewals must be manually approved by staff, which can take up to one business day.

page last updated: 17 Sep 2019 6:42 PM