The SLL receives user-submitted information from web forms for the following purposes:
- to collect survey results
- to register for database trainings
- to allow the public to ask reference questions
- to allow the public to subscribe to our mailing list
- to allow Texas residents to register for or renew a library account
Personally identifiable information collected from web forms has a specified use, and the SLL uses the information only for that purpose.
When a member of the public submits a reference question to the SLL, we delete all personally identifiable information associated with that question within approximately 90 days of answering the submitted reference question(s).
When a member of the public requests to be added to the SLL's mailing list, we store their name and e-mail address for future mailings. Upon a patron's request, we delete this information from our servers.
State agencies may not sell or release the e-mail addresses of most members of the public that have been provided to communicate electronically with a government body without the affirmative consent of the affected member of the public. Exemptions to this confidentiality may be reviewed at section 552.137 of the Texas Government Code. Personally identifiable information contained in a question or comment sent to the SLL in an e-mail or submitted in an online form is only used by the SLL to respond to the request and to analyze trends. The SLL may redirect the message to another government agency or government employee who is in a better position to answer the question.
The SLL may provide legal reference services on our website using LibraryH3lp chat software. The transcript of a chat may be stored for up to 30 days, but this transcript will be deleted by the 30th day after the chat. An IP address is stored alongside a chat transcript in order to help us prevent abuse of the chat system. IP addresses are also deleted within 30 days of a chat. Only statistical information about a chat (date, time) will be stored after 30 days.
Site Use Analysis
The SLL uses Google Analytics to track statistical information about website visitors. No personally identifiable information is collected through Google Analytics. The statistical information obtained through Google Analytics helps us monitor and analyze usage trends so that we can better design our public website. We do not use the usage statistics obtained through Google Analytics for any other purpose. For more information, see the data sharing and privacy policies of the Google Analytics tool.
The SLL uses multiple web servers to delivery library services. Our servers are maintained by the Office of Court Administration and other third parties. OCA site policies govern the information collected by their servers.
The SLL collects patron information in order to facilitate remote access to our electronic databases using EZProxy. The EZProxy server log is the only server log directly accessible by the SLL.
Any information we collect via server logs is used to improve site management, track site usage, and to monitor network security. The SLL does not use server logs for any other purposes. We may use log analysis tools to create summary statistics about website and electronic database usage. The statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas. The SLL does not disclose any information in any manner that would reveal personally identifiable information unless required to do so by law.
The SLL and OCA monitor network traffic for site security purposes and to ensure that the site remains available to all users. Unauthorized attempts to upload information, change information on this site, or otherwise cause damage are strictly prohibited and may be punishable under the Texas Penal Code (e.g., chapter 33 on Computer Crimes, chapter 33A on Telecommunications Crimes).
The SLL may provide links to websites owned and operated by third parties. The presence of a third-party link is not to be construed as an endorsement by the SLL. We provide third-party links to help further the legal research of our library patrons. We have no control over the content of a third-party site, and as such, we strongly recommend that the public assess the information of a third-party site on their own or with the help of an attorney. Many third-party sites contain information that could be construed as legal advice, so we strongly recommend you speak to an attorney for help with your specific situation.
We welcome suggestions on how we may improve our services by linking to a third-party site, but the SLL reserves the right to deny a third-party link on our public website.